OUR PRODUCT WARRANTY

LUGGAGE - We guarantee that Ricardo products are 100% free of defects in material and workmanship. All of our products are put through rigorous testing & we stand behind them - because your satisfaction is our goal. It’s unlikely, but if something does go wrong with your Ricardo luggage, email or call us and we’ll do everything we can to make it right. 

The Limited Warranty covers:

• Defects due to faulty materials or workmanship, subject to normal conditions of use

This warranty does not cover:

• Normal wear and tear from use. Moving parts such as wheels, handles, zippers & other moving parts, will show signs of normal wear with use and may need to be repaired or replaced with time
• Damage caused by abuse, mishandling, accidental damage by any transportation carrier* or user (i.e. by airline, hotels, etc)
• Damage caused by service (including repairs) performed by anyone not duly authorized by Ricardo Beverly Hills or its representatives
• Misuse, neglect, accidents, exposure to extreme temperatures, solvents, acids, water
• Cosmetic damage such as catches in the fabric or shell, stains, color changes

Warranty Period – Ten, Five, or Three years from purchase date; specific to each series. Proof of purchase is required to establish warranty period and authenticity of purchase. Click here to register  and submit your receipt from an authorized retailer to establish proof of purchase. The Ricardo Beverly Hills Warranty applies only to the original purchaser or gift recipient, and it goes into effect from the date of purchase.  

Our Customer Service Team and service centers are always at your disposal for warranted or non-warranted repair, the latter done at an appropriate charge. Should you require service for your luggage, click here to Contact Us. If you would like to locate an authorized Service Center, please click here. You will need the original receipt of purchase. Our warranty only applies to products that were purchased from an authorized Ricardo Beverly Hills store or dealer. 

TRAVEL ESSENTIALS - Garment carriers, garment sleeves, interior organizers, packing cubes, shoe bags, laundry bags, toiletry bags, makeup bags, jewelry bags, etc. are protected by a one-year limited warranty.  

The Limited Warranty covers zippers that can no longer be opened or closed. Seams that become unsown and render the accessory unusable.  

The Limited Warranty does not cover cosmetic damage such as catches in the fabric, stains, color changes, normal wear, and tear.   

POWER BANKS – The Ricardo Power Bank is protected by a 1-Year Limited Power Bank Warranty. 

The Limited Warranty covers the battery no longer holding a charge. The battery no longer charging compatible devices.   

The Limited Warranty does not cover  damage caused by use with a charging cord not provided by Ricardo or use with a charging cord not recommended in instructions. Cosmetic damage or believed charging slowness. Damage caused by misuse, neglect, accidents, exposure to extreme temperatures, solvents, acids, or water. Damage caused by tampering or service (including repairs) performed by anyone not duly authorized by Ricardo Beverly Hills or its representatives.   

General Notes 

• Certain states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty gives you specific legal rights, which vary by state or country. 
• Some of our carry-on luggage features an integrated USB port and internally routed charging cable. The cable is covered by a one-year limited warranty, subject to normal conditions of use. 
• Various products include a mini-LED light. There is no guarantee of battery life. 
• For international purchases, please contact the distributor you purchased from to inquire about warranty information.