Ricardo Beverly Hills offers a warranty that our products will be free of defects in materials. 

 

Like any other product, our guarantee does not cover damage resulting from abuse or airline mishandling. If an airline damages your luggage, you should immediately file a claim directly with the airline.

 

Also, as could be expected, component parts,  particularly moving parts and wheels, will show wear with use over time and may need to be repaired or replaced. Normal wear and tear is not covered by our guarantee.

 

In the unlikely event that a defect in material or workmanship occurs, we will repair your luggage or replace it, if it cannot be repaired. Simply write, email or fax us, attention Customer Service, explaining the defect and including dated proof of purchase. Include your name, address and day time phone number. Do not send luggage directly to Ricardo Beverly Hills.

 

Upon receipt of your complete warranty repair information, we will send you a letter with a claim number. We will also refer you to the nearest local luggage repair location or, if necessary, inform you where and how to send the product for warranty evaluation. This evaluation is necessary to validate all warranty issues. Please be ready to provide a copy of your purchase receipt and the claim number to the repair facility.  

 

Ricardo Beverly Hills reserves the right to make the final judgment on all claims. Our warranty gives you specific legal rights and you may also have other rights which can vary from state to state.

 

EMAIL:	FAX:	MAIL:
customerservice@rbhnet.com	714-670-3477	Ricardo Beverly Hills
		Customer Service
		16111 Canary Ave
		La Mirada, Ca. 90638